Contact

Contact imgnovo

This inbox is not a black hole. Notes sent to ImgNovo are read by the team that maintains the tools, so the more context your message carries, the quicker it can be dealt with.

The tool behind this page is ImgNovo, a browser-based image compressor. Questions usually involve cutting image weight without a visible change or a number that came out differently than expected, and both are useful to hear about.

Reaching us by email

Email is the reliable route: support@imgnovo.com. Most messages get a reply inside one or two working days.

Include this

• Which calculator you used, or a copy of its address.
• Your inputs, which for this tool means the images you drag in; exactness is not needed.
• The answer you got next to the answer you anticipated.
• Device, browser and anything else that may have interfered.

If your question is about shrinking photos before attaching them to an email, say so in the first line — it helps us find the right answer for ImgNovo faster.

Reporting a wrong result

If a number looks off, we want to know. The calculation behind ImgNovo is documented — it decodes each image in the browser, re-encodes it at the quality level you choose and reports the size before and after, so the compression runs on your own machine and the file never leaves it — which means most errors trace to an input that does not match the model, or a rounding edge. Tell us what you expected and where, and we will check it.

Privacy

A message you send is kept only long enough to deal with it, and it is never sold or handed to another company. The privacy policy sets out the details.